How to Recover a Crashing Hotshot Desktop App

  • If you attempted to open the Hotshot Mac app on macOS and the app appears to open for a moment, then immediately closes, open Applications in Finder, and right click on Hotshot, then click "Show package contents", click Contents > MacOS and then double click on Hotshot.

  •  On a Mac, this will generate a Terminal crash log. If you see an error similar to the one below, then follow the steps in this article. 

  • For Windows desktops, you can generate a similar log by attempting to run Hotshot from the command line.  You can do that by opening a command prompt, then locating the Hotshot directory in your %ProgramFiles% location and running Hotshot.exe:

2018-06-11 12:35:00,662 - INFO - remoteCommand 'msgDown' from Peer
2018-06-11 12:35:00,662 - DEBUG - We have received 1 msgs during this connection.
2018-06-11 12:35:00,662 - INFO - msgID is 773955ddbd93730b9db5964e21d8cbc4
2018-06-11 12:35:00,664 - DEBUG - CH-9enAmdPm2ewsThBZ9MquqzHBUy4q5pf9 IS mentioned
2018-06-11 12:35:00,665 - DEBUG - CH-B4SAR7Pakv6jGtEG3jtrYKVBVSaKyn7N is NOT mentioned
2018-06-11 12:35:00,676 - CRITICAL - Major error occurred when trying to execute a SQL statement within the sqlThread.  Error occurred while trying to execute statement: "INSERT INTO inbox VALUES (?,?,?,?,?,?,?,?,?,?,?,?,?,?)"  Here are the parameters; you might want to censor this data with asterisks (***) as it can contain private information:Here is the actual error message thrown by the sqlThread: table inbox has 13 columns but 14 values were supplied
2018-06-11 12:35:00,677 - CRITICAL - This program shall now abruptly exit!
Saving session...
...copying shared history...
...saving history...truncating history files...
Deleting expired sessions...none found.

  • Before following any of these steps, make sure that Hotshot is not running in any state on the computer in either Task Manager (Windows) or Activity Monitor (Mac)

  • If on a Mac, go to ~/Library/Application Support/Hotshot and delete “messages.dat”, on Windows you can find the Hotshot directory at %SystemDrive%:\Users\%UserName%\AppData\Roaming\Hotshot

  • Keep in mind, there are 2 .dat files: keys.dat, and messages.dat.

  • Delete the messages.dat located in the Hotshot directory. This will force Hotshot to recreate the local messaging database and re-sync all message history.

  • keys.dat should never be removed as deleting the Hotshot keys will make all users associated with the client unrecoverable.

  • Attempt to open Hotshot.

  • If the app still isn’t working, please contact us here. Please make sure to include your terminal log in your email.